ac67's Privacy Policy

ac67 ("we", "our", "platform") is an online gaming and betting service operating for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information ac67 collects when you use its website ac67.cam and all related services, how that information is processed, and what rights you have as a user.

This Policy applies to all registered members, guest browsers, and anyone who uses ac67's services in any way. By accessing the ac67 website or creating an account, you are considered to have accepted the terms of this Privacy Policy.

We manage your information in accordance with applicable data protection regulations in Bangladesh and international best practices. Protecting your privacy is an integral part of our institutional responsibility.

ac67 collects various types of information to operate its services. This information may be collected directly from you, automatically, or through third parties.

2.1 Information You Provide Directly

When you create an account at ac67 or use our services, the following information is collected:

• Full name and date of birth
• Valid email address
• Residential address
• National ID card or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Security questions and answers

2.2 Automatically Collected Information

When you use ac67, our systems automatically collect the following technical information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and activity logs
• Login time and location data
• Gaming history and betting records
• Deposit and withdrawal transaction history

2.3 Documents for Identity Verification

As part of our KYC (Know Your Customer) process, a photo of your national ID card, passport, or driving licence may be requested during large withdrawals or security checks. These documents are used solely to confirm your identity and are stored securely using SSL encryption.

ac67 uses collected information for the following legitimate purposes. We do not use any information for unauthorised purposes.

3.1 Account Management

Information is used to create, verify, and manage your account. This includes login security, password recovery, and ensuring account safety.

3.2 Financial Transaction Processing

Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to maintain financial records.

3.3 Service Quality Improvement

By analysing your gaming preferences and behaviour, we improve our services and display games or offers more relevant to you.

3.4 Security and Fraud Prevention

Information is used to prevent unauthorised access, fraud, and money laundering. This is essential to keeping your account and funds secure.

3.5 Meeting Legal Obligations

Information may be stored and used to comply with applicable laws and regulations and to fulfil legal instructions from authorities.

3.6 Customer Support

Information is used to enable our 24/7 live chat and email support team to resolve your issues quickly.

ac67 treats the security of your information as its highest priority. We use industry-standard technologies and practices to keep information secure.

4.1 Encryption Technology

All your information is transmitted using SSL (Secure Socket Layer) encryption. Stored data is protected through AES-256 encryption.

4.2 Data Retention Period

Your information is retained according to the following policy:

• Active account data — for the entire period the account remains active
• Financial transaction records — for a minimum of 7 years (legal requirement)
• KYC documents — as required by legal obligations even after account closure
• Gaming logs — for as long as needed for security and dispute resolution

4.3 Technical Security Measures

• Firewall and intrusion detection systems
• Two-Factor Authentication
• Regular security audits and penetration testing
• Restricted staff access — only authorised personnel can view data
• Data stored in secure data centres

4.4 Response to a Data Breach

In the event of a data security breach, ac67 will notify affected users by email as quickly as possible and take the necessary steps to mitigate the damage.

ac67 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These partners handle information in accordance with their own privacy policies.

5.2 Technology Service Providers

The minimum necessary information may be shared with game software providers, cloud hosting services, and security solution providers. All such providers operate under strict confidentiality agreements.

5.3 Legal Obligations

We are legally required to provide information to relevant authorities in cases involving court orders, government directives, anti-money laundering investigations, or other legal requirements.

5.4 Business Restructuring

In the event of a full or partial transfer, merger, or acquisition of ac67's business, user information may be transferred to the new operator. In such cases, we will notify you by email in advance.

The ac67 website uses cookies and similar technologies to improve your browsing experience and help us enhance the quality of our services.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure basic functionality. Disabling these cookies may prevent the site from working correctly.
• Functional Cookies: Used to remember your preferences, language settings, and layout choices.
• Analytical Cookies: Used to analyse website traffic and improve our services. This data is in aggregate form and is not personally identifiable.
• Security Cookies: Used to prevent fraud and cyber attacks.

6.2 Cookie Controls

You can block or delete non-essential cookies by changing your browser settings. Please note that disabling essential cookies may disrupt some key functions of ac67, such as the login or payment process.

As a user of ac67, you have the following rights over your own information. To exercise these rights, write to [email protected].

7.1 Right to Access Information

You may request at any time to know what information ac67 holds about you. We will provide the information within 30 business days.

7.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can correct it through your account settings or via our support team.

7.3 Right to Erasure

You may request to close your account. However, due to legal obligations, certain information (particularly financial records) must be retained for a specified period.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. If your objection is reasonable, we will honour it.

7.5 Right to Data Portability

You may request your data in a common format (such as CSV) that is suitable for use elsewhere.

ac67 is for individuals aged 21 and above only. Information from anyone under the age of 21 is not knowingly collected. An age verification process is completed when every new account is created.

If it comes to our attention that someone under the age of 21 has created an account, we will immediately close that account, delete the associated information, and arrange to return any remaining balance.

If a parent or guardian believes their minor child has created an account on ac67, please contact [email protected] promptly.

ac67 reserves the right to update or change this Privacy Policy at any time. Depending on the nature of the change, we will notify you by one of the following methods:

• Major changes: notification to your registered email and a public announcement on the site — at least 15 days before taking effect
• Minor changes: update of the date on this page

If you continue to use ac67 after a change, you are considered to have accepted the terms of the new policy. If you object to the change, you may request to close your account.

If you have any questions, concerns, or rights-related requests regarding this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Support available 24/7 through the website
• Response time: maximum 3 business days

For privacy-related complaints or concerns, use the subject line "Privacy Request" in your email so our team can respond promptly.